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Use Orders to review payment status, find order identifiers, and reconcile Kyren Pay records with your own system.

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What to check

FieldHow to use it
Order numberShare this with Kyren support when asking about a payment.
StatusDecide whether your system should fulfill or wait.
Amount and currencyCompare with the product or checkout session amount.
Created and paid timesCompare with your server logs. Times in the API use millisecond timestamps.
Payment channelIdentify the payment method used by the customer.

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Reconciliation workflow

  1. Search for the order in the dashboard.
  2. Compare status, amount, currency, and timestamps with your internal record.
  3. Check whether your Webhook endpoint received the corresponding event.
  4. Use the Orders API when your system needs automated reconciliation.

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Refunds

For paid or settled orders, merchants with refund access can submit a refund request from the order detail page. Review the request status, refund record status, and order.refunded Webhook event when reconciling refunded orders.